RETURN & EXCHANGE POLICY
No returns or exchanges are accepted. All sales are final.
If you have received the incorrect product in your order, notify us at firstname.lastname@example.org and let us know. We will generate a return label for you to ship the item back to us, at no additional cost to you. We ask that you save all packaging materials for a quick return. We are happy to send you the correct product, provided the replacement product is in stock. Should your replacement product be out of stock or backordered, we will send out your replacement upon the return of out of stock or backordered product.
Shipping rates are determined by weight and size.
Orders are generally filled within 3-5 business days. All orders ship via the method you selected at checkout. You will receive a shipping confirmation with tracking information to the email address associated with your order as soon as your package is on its way to you.
Please note that orders cannot be changed or cancelled once placed. Please verify your shipping address is correct during checkout. Should you use Paypal, please check your shipping address there as well. When it Rains Paper Co. is not responsible for orders shipped to incorrect addresses.
Sometimes the site does things even we can’t understand. We apologize! If you are experiencing difficulties placing an order, email us at email@example.com with the following information:
• full details of your order
• mailing address associated with your order
• any other information you deem important
Occasionally, orders become damaged in transit. We work hard to package up everything carefully, but unfortunately, we lose control of packages as soon as they leave the studio. In the case of damaged products, save the box and merchandise and notify us at firstname.lastname@example.org with the following information:
• your order number
• an image of the damaged product
• your mailing address
We will do our best to replace the damaged product in a timely manner.
LATE DELIVERIES/MISSING packages
You will receive a tracking number via email for your order once it has shipped. Please refer to the tracking number sent to you to check the status of your order.
If a domestic parcel has not been received within 14 days of shipping, or an international parcel withing 45 days of shipping, please contact us at email@example.com with your order number & the name associated with your order.
For the status of your order in transit, please refer to the tracking information contained in the shipping confirmation sent to the email address associated with your order.
Sales tax will be applied to any order shipped to the state of Georgia.
We accept the following payment methods: Visa, Mastercard, Discover, American Express, and Paypal. For security purposes, your billing name and address must match that of the credit card associated with your order. We reserve the right to cancel any order that does not meet these criteria. Please note that design work and/or production will not begin until after payment has been made, including personalized invoices.
If you’d like to carry When it Rains Paper products, please email us at firstname.lastname@example.org.
For all Press inquiries, please email us at email@example.com.